The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We will send a digital mock-up for all orders containing personalization within 24 hours from time of purchase through the Etsy platform. Please respond within 24 hours so that we can meet the estimated processing times. If we do not hear back within 24 hours, we will attempt to contact you via email. If we still do not hear back 24 hours after emailing you, we will proceed with the personalization so that we can make sure you get the product in time.